Last updated: 13 November 2026
This policy explains how Manifattura del Seveso S.p.A. processes personal data collected through the isobell.it website, its contact forms, the newsletter and the related communication channels, in accordance with Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree 196/2003 as amended by Legislative Decree 101/2018. For the use of cookies and similar technologies, please see the cookie policy.
1. Data controller
Manifattura del Seveso S.p.A., via Vespucci 20, 24046 Osio Sotto (BG), Italy. VAT no. IT06007650960.
Email: info@isobell.it. Phone: +39 035 881950.
2. Data we process
- Contact and professional data you enter in the forms: first name, last name, email, phone number, town, postcode, region or country, profession, company, the content of your message and any attached files.
- Consent preferences: newsletter, email measurement, WhatsApp, with the date and time they were given or withdrawn.
- Email interaction data, only with your consent: message opens, link clicks, date and time, device and approximate IP address.
- Browsing data: IP address, browser type, pages visited, date and time of the request, collected by the website systems for its operation and security.
- Data collected through cookies and third-party tools (Google Analytics, Google Ads, Meta Pixel), only with your consent, as described in the cookie policy.
- Login credentials for the reserved area and the agents area, for authorised users.
Please do not enter special categories of data (for example health data) in the forms.
3. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Replying to requests for information, technical advice, quotes or contact sent through the forms, by email or by phone. | Pre-contractual measures taken at your request (Art. 6(1)(b) GDPR). |
| Handling applications from dealers, installers or business partners and the resulting contractual relationships. | Pre-contractual measures and performance of the contract (Art. 6(1)(b) GDPR). |
| Sending the ISOBELL newsletter and promotional communications by email. | Consent (Art. 6(1)(a) GDPR), which you can withdraw at any time. |
| Measuring email opens and clicks in order to send content that is more useful and relevant to your profession. | Specific consent (Art. 6(1)(a) GDPR), optional and separate from the newsletter consent. |
| Sending promotions, technical updates, invitations to webinars and courses on WhatsApp, and providing technical support. | Specific consent (Art. 6(1)(a) GDPR), optional. |
| Website usage statistics and advertising campaigns (Google Analytics, Google Ads, Meta Pixel). | Consent given through the cookie banner (Art. 6(1)(a) GDPR and Art. 122 of Legislative Decree 196/2003). |
| Protecting the forms from spam and abuse (Google reCAPTCHA) and keeping the website secure. | Legitimate interest of the controller in the security of its systems (Art. 6(1)(f) GDPR). |
| Complying with legal, accounting and tax obligations. | Legal obligation (Art. 6(1)(c) GDPR). |
| Establishing, exercising or defending legal claims. | Legitimate interest of the controller (Art. 6(1)(f) GDPR). |
Providing the data marked as mandatory in the forms is necessary to reply to your request. Consent to the newsletter, email measurement, WhatsApp and non-technical cookies is optional: if you do not give it, you can still contact us and browse the website.
4. How we process data
Data is processed electronically by authorised and trained staff, with technical and organisational measures designed to protect it against unauthorised access, loss or disclosure. We do not carry out automated decision-making that produces legal effects concerning you. Email measurement, where you consent to it, is used only to choose the topics and content of our communications.
5. Recipients and service providers
Where necessary, data may be disclosed to:
- internal staff and ISOBELL agents and dealers responsible for handling your request in your area;
- Brevo (Sendinblue SAS, France), the platform used to send the newsletter, manage subscriptions and, with your consent, measure opens and clicks;
- WhatsApp Ireland Ltd. (Meta group), for WhatsApp messages, only if you have given your consent;
- Google Ireland Ltd., for Google Analytics, Google Ads and reCAPTCHA;
- Meta Platforms Ireland Ltd., for Meta Pixel, only with your consent to marketing cookies;
- hosting, website maintenance and IT service providers;
- advisers, professionals and authorities, where required by law.
Providers that process data on our behalf are appointed as processors under Art. 28 GDPR. Data is not published or sold to third parties.
6. Transfers outside the European Union
Some providers (in particular Google and Meta, and any sub-processors of Brevo) may process data in the United States or in other countries outside the European Economic Area. In these cases the transfer is based on the European Commission adequacy decision on the EU-U.S. Data Privacy Framework, for certified companies, or on the standard contractual clauses approved by the European Commission, together with the supplementary measures adopted by the providers. You can ask the controller for information on the safeguards in place.
7. Retention periods
- Contact, advice and quote requests: 24 months from the last contact, unless a contractual relationship follows.
- Data relating to contracts, orders and invoicing: 10 years from the end of the relationship, as required by civil and tax law.
- Newsletter and promotional communications: until you withdraw your consent or unsubscribe.
- Email open and click data: until you withdraw your consent to measurement, and in any case no longer than 24 months from collection.
- WhatsApp consent and related messages: until you withdraw your consent.
- Records of consents and withdrawals: for as long as needed to demonstrate them, including after withdrawal.
- Cookies and third-party tools: for the periods stated in the cookie policy.
- Browsing data and security logs: for the time strictly necessary, normally no longer than 12 months, unless needed to investigate unlawful activity.
At the end of these periods the data is deleted or anonymised.
8. Your rights
You can exercise the rights set out in Articles 15-22 GDPR at any time: access, rectification, erasure, restriction of processing, data portability and objection to processing based on legitimate interest. You can withdraw any consent at any time, without affecting the lawfulness of processing carried out before the withdrawal:
- newsletter and email measurement: using the unsubscribe link in every email or by writing to info@isobell.it;
- WhatsApp: by asking in the WhatsApp chat or by writing to info@isobell.it;
- cookies: from the “Manage consent” panel available on every page of the website.
Requests can be sent to info@isobell.it or to the controller’s postal address. We reply within one month, which may be extended in the cases provided for by law. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali, www.garanteprivacy.it) or with the supervisory authority of the country where you live or work.
9. Minors
The website and ISOBELL services are intended for professionals and adults. We do not knowingly collect data from children under 14.
10. Changes
This policy may be updated, including following changes in the law or in the services we use. The date of the last update is shown at the top of the page.